Shipping policy
SHIPPING POLICY
Last updated: August 27, 2026
This Shipping Policy explains how orders placed through LyraStars are processed and delivered. LyraStars is operated by Ecomlyra LLC.
1. SHIPPING DESTINATION
We currently ship orders to addresses within the United States. Shipping availability may vary for certain locations, and the available shipping option and any applicable shipping charge will be shown at checkout before you complete your order.
2. ORDER PROCESSING TIME
Orders are generally processed within 1–3 business days after payment is successfully confirmed. Processing time is separate from shipping time. Orders are not shipped until processing is complete.
3. SHIPPING TIME
Our current standard shipping estimate is 9–16 business days after the order has been processed and shipped. The estimated total time from order placement to delivery is therefore approximately 10–19 business days.
These are estimated delivery times, not guaranteed delivery dates. Delivery times may vary depending on the destination, carrier operations, weather, holidays, customs procedures, and other circumstances outside our control.
4. SHIPPING COSTS
Available shipping methods and any applicable shipping costs are displayed at checkout before payment is completed. Promotional or qualifying orders may be eligible for free shipping when indicated at checkout.
5. ORDER TRACKING
When tracking information becomes available, it may be sent to the email address provided at checkout. Tracking updates can take several business days to appear after shipment. Some shipments may show limited tracking updates while they are in transit.
6. DELIVERY ISSUES AND DELAYS
If your order is delayed beyond the estimated delivery window, please contact us at contact@lyrastars.com with your order number and delivery details so that we can assist you. Estimated delivery times can be affected by carrier delays, severe weather, holidays, customs processing, incorrect address information, or other events outside our control.
7. INCORRECT OR INCOMPLETE SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an address error, contact us as soon as possible at contact@lyrastars.com. We will try to help, but we cannot guarantee that an address can be changed after an order has been processed or shipped.
8. LOST, DAMAGED, OR MISSING ORDERS
If your order appears to be lost, arrives damaged, or is marked as delivered but cannot be located, contact us at contact@lyrastars.com with your order number and relevant details. We will review the issue and work with the carrier or fulfillment partner where appropriate. Any resolution will be handled in accordance with our Refund Policy.
9. CHANGES TO THIS POLICY
We may update this Shipping Policy from time to time to reflect changes to our shipping arrangements or business practices. The updated version will be posted on this page with a revised “Last updated” date.
10. CONTACT US
If you have questions about shipping or your order, contact us at:
Ecomlyra LLC
30 N Gould St Ste R
Sheridan, Wyoming 82801
United States
Email: contact@lyrastars.com
Please do not send payment information by email.