Política de privacidade

PRIVACY POLICY

Last updated: September 27, 2026

This Privacy Policy explains how Ecomlyra LLC, operating under the store name LyraStars, collects, uses, stores, and discloses personal information when you visit, use, or make a purchase through our website (the “Website” or “Services”).

By using the Website or purchasing from us, you acknowledge that you have read and understood this Privacy Policy.

1. ABOUT US

  • Legal business name: Ecomlyra LLC
  • Store name: LyraStars
  • Email: contact@lyrastars.com
  • Business address: 30 N Gould St Ste R, Sheridan, Wyoming 82801, United States
  • Business hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time

2. PERSONAL INFORMATION WE COLLECT

Depending on how you use our Website and whether you purchase physical or digital products, we collect the following categories of personal information:

  • Contact and Shipping Information: Name, email address, billing address, physical shipping address, postal code, and phone number (required for shipping notifications and courier delivery).
  • Order and Transaction Information: The specific products purchased (physical goods, digital licenses, or software keys), order total, transaction date, order status, tracking numbers, cancellation or refund details, and order-related correspondence.
  • Payment Information: Payment method details, transaction identifiers, and confirmation statuses. Payment card details are processed directly by secure third-party payment gateways. We do not store complete credit/debit card numbers on our servers.
  • Account Information: Login credentials, user preferences, and saved addresses if you register an account with us.
  • Digital Delivery Details: The recipient email address for electronic license keys, delivery timestamps, key assignment logs, and support interactions regarding key activation.
  • Physical Fulfillment Details: Package tracking numbers, shipping carrier details, proof of delivery, and return shipping information.
  • Customer Support Information: Communications, messages, photos/videos of damaged goods, or error screenshots submitted when contacting support.
  • Device and Technical Information: IP address, browser type, operating system, approximate geographic location, device hardware identifiers, and session data.
  • Usage and Navigation Data: Pages visited, products searched or viewed, time spent on pages, referral links, and interaction logs.

3. HOW WE COLLECT INFORMATION

We collect personal information:

  • Directly from you: When you place an order, enter shipping details, create an account, subscribe to emails, or contact customer support.
  • Automatically: Via cookies, web beacons, pixels, and server logs when you browse the Website.
  • From Service Providers & Partners:
    • E-commerce platform partners (Shopify).
    • Payment processors.
    • Shipping, logistics, and fulfillment partners (e.g., USPS, UPS, DHL, FedEx, or third-party warehousing services).
    • Fraud-prevention and verification services.

4. HOW WE USE PERSONAL INFORMATION

We use your personal data to:

  • Process and fulfill orders:
    • Packaging, handling, and shipping physical products to your delivery address.
    • Generating and transmitting digital activation keys to your email address.
  • Provide tracking details, shipping updates, and delivery confirmations.
  • Process transactions, invoices, refunds, and chargeback defenses.
  • Provide customer support, handle returns of physical goods, and resolve defective key inquiries.
  • Verify identities to prevent fraud, unauthorized activation, and malicious chargebacks.
  • Maintain compliant tax, accounting, and commercial transaction records.
  • Send non-marketing transactional notices (order confirmations, shipping alerts, policy updates).
  • Send marketing communications where consented to or legally permitted (with an opt-out option).
  • Maintain website security, optimize performance, and comply with legal requirements.

5. COOKIES AND SIMILAR TECHNOLOGIES

We and our third-party service providers use cookies, tracking pixels, and local storage to:

  • Ensure store functionality, shopping cart persistence, and checkout security.
  • Remember customer preferences and account logins.
  • Monitor traffic and visitor trends.
  • Evaluate marketing effectiveness.

You can manage or disable cookies via your browser settings. Please note that disabling cookies may impair core store features like adding items to cart or completing checkout.

6. HOW WE SHARE PERSONAL INFORMATION

We only share personal information with necessary third parties who help us provide our Services:

  • Shopify: Our e-commerce platform provider.
  • Shipping & Logistics Providers: Couriers, postal services, and fulfillment centers (e.g., USPS, UPS, FedEx, DHL, freight/warehousing partners) strictly to dispatch and deliver your physical parcels.
  • Payment Processors: Third-party gateways that securely process payments.
  • Digital Delivery & Messaging Services: Systems used to safely send digital activation codes and transactional emails.
  • Fraud Prevention & Security Services: Specialized platforms that screen transactions for stolen cards or abusive chargebacks.
  • Professional Advisors: Accountants, legal counsel, and tax authorities as required by law.
  • Legal Compliance & Law Enforcement: When required by subpoena, warrant, or mandatory legal process.

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

7. SHOPIFY PLATFORM

Our store is hosted on Shopify Inc. Shopify provides the infrastructure that allows us to sell both our physical and digital items. Your data is stored through Shopify’s secure data storage, databases, and general application.

For detailed information on how Shopify handles your data, visit: https://www.shopify.com/legal/privacy

8. PAYMENT SECURITY

Transactions are processed using encrypted third-party payment providers conforming to PCI-DSS standards. We never receive, store, or process raw credit card numbers or security codes on our internal servers.

9. PRODUCT FULFILLMENT & DELIVERY (PHYSICAL & DIGITAL)

  • Physical Products: We share your recipient name, shipping address, and telephone number with our selected carriers solely to facilitate package transit, customs clearance (if international), and final door delivery.
  • Digital Products: Electronic keys and license credentials are transmitted directly to your verified email address. We log delivery timestamps and activation metadata to verify successful fulfillment and prevent fraudulent claims.

Please never email full payment card details or sensitive account passwords to support.

10. DATA RETENTION

We retain personal data only for as long as needed to fulfill the purposes outlined in this policy:

  • Fulfilling orders and maintaining delivery records.
  • Managing physical returns and digital warranty/replacement periods.
  • Satisfying statutory tax, legal, and accounting obligations (typically 5–7 years for transaction records).
  • Resolving disputes and defending against unauthorized chargebacks.

11. DATA SECURITY

We apply appropriate administrative, technical, and physical safeguards to protect your personal information against accidental loss, unauthorized access, alteration, or disclosure. However, no internet transmission or electronic storage method is 100% immune from security risks.

12. INTERNATIONAL DATA TRANSFERS

Because we operate globally and utilize international service providers, your personal data may be transferred to, stored, and processed in the United States and other countries with varying privacy laws. Where applicable, we implement compliant data transfer safeguards.

13. YOUR PRIVACY RIGHTS

Depending on your country or state of residence (including the EEA, UK, California, and other US states), you may have the following rights:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request rectification of inaccurate or incomplete data.
  • Deletion: Request deletion of personal information, subject to legal record-retention requirements.
  • Portability: Request transfer of your data to another provider where technically feasible.
  • Opt-Out: Opt out of promotional newsletters at any time.

To exercise any of these rights, email us at contact@lyrastars.com. We will verify your identity before processing your request.

14. MARKETING COMMUNICATIONS

You can unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link at the bottom of our emails. Even if you opt out of promotional messages, you will still receive non-promotional transactional emails regarding your orders, tracking updates, and account status.

15. CHILDREN’S PRIVACY

Our website and services are not directed to individuals under the age of 18 (or the legal age of majority in your jurisdiction). We do not knowingly collect personal data from minors.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our operational practices, products, shipping carriers, or legal requirements. Updated policies will be posted on this page with a revised "Last updated" date.

17. CONTACT US

For questions, privacy inquiries, or data requests, contact us at:

  • Business Name: Ecomlyra LLC
  • Store Name: LyraStars
  • Email: contact@lyrastars.com
  • Business Address: 30 N Gould St Ste R, Sheridan, Wyoming 82801, United States
  • Business Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)