Termos do serviço

TERMS OF SERVICE

Last updated: September 27, 2026

OVERVIEW

This website and online store are operated by Ecomlyra LLC under the commercial store name LyraStars. Throughout the site, the terms “we,” “us,” and “our” refer to Ecomlyra LLC.

LyraStars provides this website, including all information, tools, content, physical products, digital products, and services available through it, subject to your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website, browsing our catalog, placing an order, or using any of our services, you agree to be bound by these Terms of Service (“Terms”) and the policies referenced herein (including our Privacy Policy, Refund & Return Policy, and Shipping Policy). If you do not agree to all terms and conditions, you must not access the website or use our services.

Our store is hosted by Shopify Inc., which provides the online e-commerce platform that enables us to sell our products and services to you.

SECTION 1 — ELIGIBILITY

You must be at least the age of majority in your state, province, or country of residence to use this website or place an order.

By using this website, you confirm that:

  • You meet the applicable legal age requirement.
  • All information you provide during checkout or account creation is accurate, current, and complete.
  • You are legally authorized to purchase and receive products in your jurisdiction.
  • You will use the website, physical items, and digital products solely for lawful purposes.

SECTION 2 — PRODUCTS (PHYSICAL & DIGITAL GOODS)

We offer two distinct categories of products on our store:

  1. Physical Products: Tangible goods (such as hardware, physical merchandise, and accessories) shipped directly to the physical shipping address provided during checkout.
  2. Digital Products: Electronic activation codes, software license keys, and downloadable digital content delivered electronically via email or direct access. No physical parcel is shipped for digital products.

Customer Compatibility Responsibility (Digital Items):
Before purchasing digital products, you are solely responsible for verifying compatibility with your device, operating system, hardware, software edition, and geographic region. We do not guarantee compatibility where system requirements were not verified prior to purchase.

SECTION 3 — ACCURACY OF PRODUCT INFORMATION & PRICING

We make every reasonable effort to display the colors, specifications, features, and descriptions of our physical and digital products as accurately as possible.

  • Product prices, descriptions, specifications, and availability are subject to change at any time without prior notice.
  • We reserve the right to correct typographical errors, inaccuracies, or omissions, update information, discontinue products, or limit order quantities at our discretion.
  • Digital products may be subject to the end-user licensing agreements (EULA) and activation rules of the respective software publishers.
  • Unless expressly stated otherwise, LyraStars and Ecomlyra LLC are independent resellers and are not affiliated with, sponsored by, or endorsed by Microsoft or any other third-party trademark holders.

SECTION 4 — ORDERS AND ORDER ACCEPTANCE

Your placement of an order represents an offer to purchase our products. An order is not legally binding until we issue an official order confirmation or dispatch notice.

We reserve the right to refuse, limit, suspend, or cancel any order for reasons including:

  • Inventory unavailability or stock shortages.
  • Inaccuracies or errors in pricing or product descriptions.
  • Payment processing failures or suspected fraud.
  • Incomplete, unverifiable, or fraudulent shipping/billing details.
  • Orders that appear to be placed by unauthorized resellers, distributors, or bots.

If an order is cancelled after your payment method has been charged, we will issue a full refund to your original payment method in accordance with our Refund & Return Policy.

SECTION 5 — SHIPPING AND DELIVERY

A. Physical Products Delivery:

  • Shipping Address: You are responsible for ensuring the physical delivery address entered at checkout is accurate and accessible to courier services. We are not liable for parcels lost or delayed due to incorrect addresses provided by the customer.
  • Processing & Shipping Times: Physical orders are processed within standard warehouse handling timelines (typically 1–3 business days). Delivery transit times vary based on the destination and shipping carrier.
  • Tracking Numbers: Once your physical order has been dispatched, a shipping confirmation email containing a tracking number will be sent to your email address.
  • Shipping Costs & Customs: Any applicable shipping fees will be calculated and clearly displayed at checkout. For international shipments, customers are responsible for any applicable import duties, customs fees, or local taxes.
  • Risk of Loss: The risk of loss and title for physical items pass to you upon delivery of the package by the carrier to your specified address.

B. Digital Products Delivery:

  • Electronic Delivery: Digital activation codes and licenses are delivered electronically to the email address provided during checkout after payment verification.
  • Delivery Timeline: Digital products are typically delivered within minutes. Occasional delays may occur due to fraud verification, manual order reviews, or server maintenance.
  • Undelivered Keys: If you have not received your digital key within 24 hours of purchase, please inspect your spam/junk folder before contacting us at contact@lyrastars.com.
  • Delivery Confirmation: Delivery of digital goods is deemed complete when the email or access link containing the key has been sent to your designated email address. No physical package or physical tracking number applies to digital products.

SECTION 6 — ACTIVATION CODES AND LICENSE USAGE

For all digital activation codes and license keys:

  • You agree to follow the official manufacturer activation instructions.
  • Strictly Prohibited: You must not resell, publicly distribute, share, lease, reverse-engineer, or disclose activation keys to third parties or on public platforms.
  • Reporting Issues: If a delivered key is defective or displays an error upon first activation, you must contact contact@lyrastars.com within 7 days of delivery, providing your order number and uncropped screenshots of the error.