Política de envio

SHIPPING & DELIVERY POLICY

Last updated: September 27, 2026

Welcome to LyraStars (operated by Ecomlyra LLC).

We offer both physical products and digital products (such as software license keys and digital activation codes). Because delivery methods differ between these two categories, please review the relevant shipping and delivery terms below.

1. Physical Products Shipping

Order Processing Time

  • All physical orders are processed and prepared for dispatch within 1 to 3 business days (Monday through Friday, excluding weekends and official holidays).
  • Once your order has been processed and handed over to the shipping carrier, you will receive an automated shipping confirmation email containing your tracking information.

Shipping & Delivery Times

  • Standard Transit Time: Delivery typically takes between 8 to 14 business days from the date of dispatch, depending on your destination, local postal services, and customs clearance procedures.
  • Please note: Business days do not include weekends or public holidays. During peak shopping seasons, extreme weather conditions, or unforeseen customs delays, transit times may experience slight delays.

Shipping Rates

  • Shipping rates are calculated and transparently displayed at checkout prior to completing your payment.
  • If we offer promotional free shipping on qualifying orders, this will be automatically applied at checkout.

Order Tracking

  • Once your package ships, we will send an email with a direct tracking number and tracking link.
  • Please allow 24 to 48 hours for the shipping carrier’s system to update the initial tracking scans.
  • You can monitor the progress of your shipment using the tracking link provided in your confirmation email.

Customs, Duties, and Taxes (International Orders)

  • For international orders, shipments may be subject to local import taxes, customs duties, or handling fees imposed by the destination country.
  • LyraStars is not responsible for any customs delays or import duties levied by local authorities. All applicable customs duties and import taxes are the sole responsibility of the customer.

Shipping Address Accuracy

  • Customers are responsible for entering an accurate and deliverable shipping address (including apartment, suite, or unit numbers) at checkout.
  • We cannot be held liable for packages delivered to an incorrect address entered by the customer or returned to sender due to non-delivery. Reshipment fees for returned packages may apply.

Damaged or Lost Packages

  • Damaged in Transit: If your package arrives visibly damaged or defective, please inspect the contents and contact us within 48 hours at contact@lyrastars.com with photos of the damaged packaging and items.
  • Lost Packages: If your tracking status has not updated for more than 7 consecutive business days or exceeds the estimated delivery timeframe (14 business days), contact us so we can initiate an investigation with the shipping carrier.

2. Digital Products Delivery

Delivery Method

  • Digital activation codes and software license keys are delivered electronically to the email address entered during checkout.
  • No physical package will be mailed, no physical tracking number applies, and no shipping fee is charged for digital products.

Delivery Timeline

  • Instant to Minutes: Most digital codes are delivered within a few minutes after payment confirmation.
  • Security & Manual Reviews: In rare cases, delivery may take up to 24 hours due to routine security checks, payment verification, or high order volumes.

Where to Check for Digital Delivery

If you completed payment but have not received your digital delivery within 1 hour:

  1. Check your Spam / Junk folder.
  2. Check your Promotions or Updates tab (for Gmail and Outlook users).
  3. Confirm that the email address provided during checkout was spelled correctly.

Undelivered Digital Orders

If 24 hours have passed and you have not received your license key, contact us immediately at contact@lyrastars.com with your order number. We will review the order logs and resend your activation code.

3. Mixed Orders (Physical + Digital in One Order)

If your order contains both physical goods and digital products:

  • Your digital license key will be sent electronically to your email inbox shortly after payment confirmation.
  • Your physical products will be prepared, packaged, and dispatched separately, with a physical tracking number sent to you within 1–3 business days, following the standard 8 to 14 business days shipping window.

4. Contact Us

If you have questions about your shipment, tracking status, or digital delivery, our support team is here to help:

  • Business Name: Ecomlyra LLC
  • Store Name: LyraStars
  • Customer Support Email: contact@lyrastars.com
  • Business Address: 30 N Gould St Ste R, Sheridan, Wyoming 82801, United States
  • Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)