Política de reembolso

Refund and Return Policy

Last updated: September 27, 2026

Welcome to LyraStars (operated by Ecomlyra LLC).

We offer both physical goods and digital products (such as digital activation codes and software license keys). Because these two categories operate differently, please read the specific terms below that apply to your purchase.

1. Overview of Our Products

  • Physical Products: Tangible items shipped to your designated delivery address.
  • Digital Products: Activation keys, software licenses, and digital content delivered electronically via email or direct download. No physical package is shipped.

2. Order Cancellations

  • Physical Products: You may request to cancel your order at any time before it has been processed or shipped. Once your order has been dispatched or handed over to the carrier, it cannot be cancelled, but you may request a return upon receiving it under our Physical Products Return Policy.
  • Digital Products: You may request a cancellation before the digital code or license has been generated, delivered, or viewed. Once the digital code has been sent or accessed, the cancellation window closes immediately.

To cancel an order, contact us immediately at contact@lyrastars.com with your order number.

3. Physical Products: Returns, Exchanges & Refunds

Return Window

You have 30 days from the date you receive your physical order to request a return.

Eligibility for Return

To qualify for a return and refund, your item must meet the following criteria:

  • It must be unused, unwashed, and in the same condition that you received it.
  • It must be in its original packaging with all manuals, accessories, and tags included.
  • You must provide proof of purchase (order number or purchase receipt).

Non-Returnable Items

Certain physical items cannot be returned:

  • Custom-made or personalized items.
  • Items marked as "Final Sale" or clearance.
  • Consumable or perishable items.
  • Opened hygiene or personal-care items.

Damaged, Defective, or Incorrect Physical Items

Please inspect your order upon arrival. If your item is defective, damaged in transit, or if you received the wrong item:

  1. Contact us within 48 hours to 7 days of delivery at contact@lyrastars.com.
  2. Provide your order number, a clear description of the issue, and photos/videos showing the defect or packaging damage.
  3. Once verified, we will arrange a free replacement or issue a 100% full refund (including standard shipping costs).

Return Shipping Costs

  • Defective / Damaged / Store Error: If the return is due to our error or a defective item, we will cover the return shipping costs (or provide a prepaid return label).
  • Change of Mind / Customer Preference: If you are returning an item due to a change of mind, incorrect choice, or preference, you are responsible for paying the return shipping costs. Shipping costs are non-refundable.

How to Initiate a Physical Return

  1. Email us at contact@lyrastars.com with your order number and reason for return.
  2. If approved, we will provide you with the correct return shipping address and instructions.
  3. Pack the item securely and ship it back using a trackable shipping service.
  4. Do not send items back without contacting us first; unauthorized returns will not be processed.

4. Digital Products: Policy & Conditions

Digital Product Notice & Buyer Responsibility

Before placing an order for digital products (e.g., license keys, activation codes), please verify that your device, operating system, hardware, region, and software version meet all requirements. Customers are solely responsible for verifying compatibility prior to completing payment.

Non-Refundable Nature of Digital Products

Because digital activation codes and license keys are delivered electronically and cannot be physically returned, all digital sales are final once delivered, viewed, or activated.

Refunds are not accepted for:

  • Lack of compatibility not verified before purchase.
  • Accidental purchases or purchasing the wrong version/edition.
  • Change of mind after the digital code has been dispatched.
  • Codes that have been viewed, redeemed, activated, or shared.
  • Loss, theft, or unauthorized use of delivered keys.
  • Failure to follow installation or activation instructions.

Undelivered Digital Codes

If you have completed payment but have not received your digital delivery within 24 hours, check your spam/junk folder first. If still not received, contact us at contact@lyrastars.com with your order number and email address, and we will resend your delivery or assist you promptly.

Defective or Invalid Digital Codes

If a delivered code is confirmed invalid or does not work:

  • Contact us within 7 days of delivery at contact@lyrastars.com.
  • You must provide:
    • Your order number and purchase email.
    • A clear description of the problem.
    • The exact error code or message received.
    • Uncropped screenshots of the error (please do not expose the entire key publicly).
  • If the issue is confirmed to be a defective key (and not caused by hardware incompatibility, wrong region, or customer error), we will issue a replacement code or provide a full refund.

5. Verification, Inspection & Refund Processing

Inspection (Physical Items)

Once your returned physical item is received at our facility, it will be inspected within 3–5 business days. We will notify you of the approval or rejection of your refund based on the condition of the item.

Security & Fraud Prevention

To protect against unauthorized redemption and fraudulent chargebacks, we reserve the right to verify activation logs, device binding, and payment validity before authorizing digital replacements or refunds.

Approved Refunds

  • If approved, your refund will be processed and credited back to your original payment method.
  • Banks and credit card issuers typically take 5 to 10 business days to post the refund back to your account.
  • If more than 10 business days have passed since your refund was approved and you have not received it, please contact us at contact@lyrastars.com.

6. Consumer Rights Notice

Nothing in this policy limits or excludes your statutory rights under applicable local consumer protection laws (including EU/UK right of withdrawal regulations). For digital content, you expressly acknowledge and agree that electronic delivery begins immediately upon purchase and that statutory cancellation rights terminate once the digital content has been supplied, to the extent permitted by law.

7. Contact Us

For questions regarding returns, refunds, order cancellations, or product support, please reach out to us:

  • Business Name: Ecomlyra LLC
  • Store Name: LyraStars
  • Customer Support Email: contact@lyrastars.com
  • Business Address: 30 N Gould St Ste R, Sheridan, Wyoming 82801, United States
  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM Eastern Time (ET)